Frequently Asked Questions
Everything you need to know about your professional barbering gear.
How long does shipping take for professional equipment?
We process most orders within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for urgent shop needs.
What is your return policy on clippers and shears?
For hygiene and safety reasons, we only accept returns on unused, unopened tools in their original packaging within 30 days of purchase. Defective items are covered under our professional warranty.
Do you offer bulk discounts for barber shops and academies?
Yes, Empire Barber Supply provides competitive wholesale pricing for bulk orders. Please contact our sales team with your business license details to set up a professional account.
Are your electrical tools compatible with international voltages?
Most of our professional clippers and trimmers are designed for 110-120V (US Standard). Please check the specific product description for dual-voltage compatibility before purchasing.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you sell genuine brands like Andis, Wahl, and Babyliss?
Absolutely. Empire Barber Supply is an authorized retailer. We guarantee that all products are 100% authentic and sourced directly from the manufacturers.